Following benefits were delivered to customer
- Increased revenue by 160%
- Improved customer engagement by 80%
- CSAT went up from 3.7 to 4.9
- Geotagging of facilities with integration with membership records to improve customer visit to facility by 70%
We are very grateful to GTEN for their ability to fill in the gaps with their technical expertise. As we’ve navigated the difficulties of staffing shortages and business pivots, GTEN has provided us the assets we’ve needed to maintain business continuity. They have provided talent from the whole spectrum of our needs and to fit our budget for business critical projects, whether we needed front end or back end only or a database developer or a full stack developer, they’ve been able to help us succeed. The ability to ramp up and ramp down the assets we’ve needed with the skills demanded as we’ve needed them has allowed us to be agile during a period of disruption and change in our industry.
Chief Marketing & Technology Officer
MVP Sports Clubs